Holidays in the resort of Shymbulak

What's Included in the Price?

• Round-trip transfer from your hotel to Medeu in a comfortable, air-conditioned vehicle
• Medeu-Shymbulak-Medeu cable car ride
• Services of a professional English-speaking guide-assistant
• Ski pass

Not included:

• Ski equipment rental
• Ski instructor services
• Food and drinks
• Personal expenses
• Visa fees and services (if required)
• Additional services not listed in the program

Booking Procedure

• Select the tour you want to book.
• On the tour page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
• To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
• After payment, save your voucher and the electronic receipt containing your order details and payment information.

Alternative booking options:

You can also book a tour by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).

Alternatively, you can call us at:

+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)

+7 (7172) 76-00-56 (Astana)

Tour Pricing Options

The prices for this tour are based on the Standard tariff, which includes reliable tourist transport in good condition, and the services of an experienced guide and driver.

In addition to the Standard tariff, we offer the following options:

• Economy: We provide lower-class vehicles for transfers, and accommodations consist of more budget-friendly hotels and guesthouses. This option is ideal for tourists looking to minimize costs.

Note: Be cautious of companies that misrepresent their Economy tariff as Standard. These companies may offer lower-priced tours with poor service quality, such as outdated vehicles and inexperienced guides. They might also operate illegally and neglect essential safety standards.

• Comfort: This option features high-comfort vehicles in excellent condition, with the most experienced guides accompanying tourists. Tourists stay in high-class hotels.
• VIP: Luxury transport is provided, and guests stay in upscale hotels. Premium services are offered throughout the entire trip.

If you wish to adjust your tariff, please inform your manager before booking the tour.

For more information about our rates and transport options, refer to this section.

Why Choose Us?

Highly Qualified Staff
We invest over 300 hours each year in training our staff and guides to ensure top-notch service.

Charity
Our company contributes up to 1% of your service cost to support charitable causes and create a positive impact. 

Guarantee
We guarantee the quality of our services. If we do not meet your expectations, we will refund your money.

Experience
With over 26,000 satisfied guests from 67 countries and 10,000+ tours completed, our experience speaks for itself. 

Cancellation Policy:

• If you cancel less than 24 hours* before the tour or do not show up, 100% of the total cost will be retained.

*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.

During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly. If you have the contact information for your guide, driver, or other responsible parties (often listed in your voucher), we recommend reaching out to them directly as well.