Code of Conduct

Welcome.kz, a leading tourist company, is dedicated to elevating the standard of quality service across the Republic of Kazakhstan. As a market player, we firmly believe in fostering healthy competition and building long-term, reliable partnerships. We welcome the emergence of new organizations that share our commitment to providing exceptional service. With the collective efforts of all industry participants, we envision Kazakhstan becoming a premier destination for tourists, where quality service is consistently delivered, regardless of location.

Welcome.kz is dedicated to promoting sustainability and social responsibility, while striving for excellence in customer service. We strive to address environmental and social issues through responsible business practices, extending our commitment to sustainability throughout our entire supply chain. Our goal is to create positive, lasting change, while providing top-notch service to all our clients.

We place great value on our relationships with suppliers and business partners. We believe in treating our partners with the same respect and professionalism that we ourselves expect. To ensure this standard is upheld, we have established the Supplier and Partner Code of Business Conduct, which outlines the values and principles we expect all of our partners and suppliers to uphold. By working together, we can maintain high ethical standards and foster strong, lasting business relationships.

Supplier and Partner Code of Business Conduct

HUMAN RIGHTS PRINCIPLES
At Welcome.kz, we believe that respecting human rights is a fundamental responsibility of all businesses. We adhere to the standards set forth by international human rights organizations, including the International Labor Organization and the United Nations Universal Declaration of Human Rights. We encourage our suppliers and partners to share in this commitment, and expect them to respect the human rights of their employees and promote human rights throughout their value chain.

HEALTH AND SAFETY 
We expect our suppliers to maintain a safe and healthy work environment for their employees. As a minimum, suppliers must comply with all relevant health and safety laws and regulations. Where legal requirements are not in place, suppliers must take steps to minimize risks of accidents, injuries, and harm to health. We believe that ensuring the well-being of employees is not only a moral obligation but also essential to a successful and sustainable business.

QUALITY OF SERVICE
Welcome.kz is committed to providing high-quality services to all of our customers, regardless of their nationality, preferences, or budget. If a customer provides valid justification for poor quality or non-compliance with the services promised, we will promptly refund their payment. We extend this principle to all participants in our tourism product, as we believe this is the key to improving the quality of Kazakhstan's tourism industry. By fostering honest and responsible relationships along the entire service delivery chain, we aim to establish long-term, mutually beneficial partnerships.

ENVIRONMENTAL STANDARDS 
We expect all suppliers to comply with local environmental regulations and to operate their businesses with a strong commitment to preserving and protecting the environment. This includes a focus on optimizing the use of natural resources, preventing pollution, reducing water usage, minimizing energy and carbon footprints, reusing and recycling packaging, and reducing waste.

ELECTRONIC DOCUMENT MANAGEMENT SYSTEM
Welcome.kz is committed to environmental optimization and compliance with environmental standards. Since 2022, we have fully transitioned to electronic document management for all contracts and accounting documents with our partners and suppliers. All documents are exchanged exclusively through electronic document management services, such as EDO edo.uchet.kz, idocs, or any other platform agreed upon by both parties. Any costs associated with courier or other related services for those partners and suppliers who do not comply with this rule will be their sole responsibility.

BUSINESS INTEGRITY
We believe in upholding high ethical standards in all aspects of our business. Our Code of Business Conduct sets the foundation for these standards, and we aim to extend these principles to our entire supply chain through this Supplier Code.

a) Ethical and Appropriate Business Conduct: We expect our suppliers to conduct business with ethics and integrity, and to comply with all applicable laws and regulations.

b) Conflict of Interest, Gifts, Hospitality, and Entertainment: Our suppliers must avoid any potential conflicts of interest and immediately inform the company of any such situations that may arise. They must not engage in any actions that may compromise the company's integrity.

c) Anti-Bribery and Corruption: At Welcome.kz, we are committed to eliminating corruption from all our commercial transactions. Our suppliers must not participate in any form of corruption, including bribery, extortion, or any other illegal or improper payments.

d) Privacy: We expect our suppliers to protect confidential and personal information and use it only for its intended purpose. They must also comply with all relevant data privacy laws and regulations.

CONTACT US
If you are interested in working with us, please don't hesitate to reach out to us at info@welcome.kz or via the contact information provided on our website. Our team is always ready to discuss potential opportunities and work towards a mutually beneficial partnership. We believe that together, we can achieve great things and drive positive change in the industry.

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