The Welcome.kz website accepts online payments through the acquiring service Freedom Pay (ex PayBox.money). Freedom Pay is an international company in the field of payment solutions for businesses and helps thousands of clients pay for their purchases quickly, conveniently and safely. The company has been operating for more than 7 years and is represented in the markets of Kazakhstan, Russia, Kyrgyzstan, Uzbekistan, offering modern and convenient payment methods. More detailed information about the service is available on the official Freedom Pay website. The service is part of JSC "Bank Freedom Finance Kazakhstan" and a large holding company Freedom Holding Corp.

 

Answers to frequently asked questions when paying with Freedom Pay

 

Questions about payment
 

Do I need to register on the Freedom Pay website for payment?

You do not need to register to pay for goods and services using Freedom Pay! Just select the service and pay the invoice in any convenient way. The authorization result will be transferred to the online store automatically. For convenience, there are forms in several languages, including German and English.
In addition to the automatic purchase of services through the website, invoicing through the company manager is also available. Agree on the service, request a link to the account and follow the standard procedure for making an online payment Freedom Pay.

What methods can I use to pay with Freedom Pay?

You can use the payment method using Visa, MasterCard, Maestro, Amex, UnionPay bank cards. You can also pay using Apple Pay, Google Play, Samsung Pay and the Telegram app.

In addition to paying via the Internet, there is also a traditional method of payment by bank transfer in the following currencies: KZT, USD, EUR, RUB. You can request the company's bank details from the Welcome.kz employees or find on this page.

What should I do if I couldn't pay via Freedom Pay?

Try refreshing the page and repeating the payment. If this does not help, please contact support Welcome.kz .

How do I get payment information?

When paying, you can specify your email address and information about the payment will be sent to it.

How do I pay via Apple Pay?

Payment takes less than a minute and does not require additional actions – no need to enter payment card details, money is debited from the Apple Pay payment card. Importantly, Apple Pay is a faster and safer payment method. You can also pay with Apple Pay from other Apple devices - iPad, Apple Watch and Mac (in Safari browser). When paying via Apple Pay, the payment is confirmed by Face ID or fingerprint.

How do I make a payment using a QR code or a payment link?

In addition to standard purchases on the welcome.kz website or payment via the invoice issued by the manager, you can also make the payment yourself by scanning the QR code listed below or by clicking on this special link. This is convenient if you purchase an individual service and have already agreed on its final cost. Then without waiting for a personal invoice for payment (for example, the manager has non-working hours) You can easily perform all the procedures related to the payment of the order*.

* Attention, when paying in this way, it is important to specify the correct currency and the amount of payment, indicating in the comments what the payment is made for. Also, while the primary data entry form is only available in Russian. Next, we will try together with the Freedom Pay service to add a form in other foreign languages.

Personal data and security
 

How secure is payment with Freedom Pay?

It is absolutely safe to pay for goods and services using Freedom Pay. When paying, the information is transmitted in encrypted form over SSL 3.0 and the data is stored only on a specialized server of the payment method. Thus, the online store does not have access to your payment data.

How safe is it to enter bank card details into Freedom Pay payment forms?

Freedom Pay complies with the PCI DSS data security standard, which means that bank card data is securely protected. The transfer of your bank card details takes place over a secure connection using the modern SSL 3.0 protocol. If you do not want to enter your card details, you can make a purchase using Apple Pay.

Why do I need my phone number?

Your phone number is an identifier in our system. It is indicated when paying at payment acceptance points, and is also used so that our support service can identify your order and help with solving problems.

 

What should I do if money was debited from my card?
 

   1 Close the card for Internet transactions and send a request for its reissue, since confidential data is already known to third parties and can be reused.

   2 Contact the issuing bank (the bank that issued the card) with an application for unauthorized debiting of funds.

   3 Contact law enforcement agencies with a statement about unauthorized debiting of funds for further proceedings

   4 So that we can help with the refund, send an email to the support service fraud@paybox.money cover letter, payment RRN and your contact details.

RRN (Reference Retrieval Number) - the number by which you can find information about the payment in your bank. This number can be viewed in Internet banking or requested from your bank.