

VIP-lounge is located in the airport building and has a separate entrance (to the right of the main entrance of the main terminal).
DEPARTURE PROCEDURE
Departing passengers must arrive at the airport no later than 1,5 hour before departure, as check-in closes 30-40 minutes before departure. Upon arrival at the airport at the checkpoint you must tell your name and flight number. At the entrance to the VIP lounge in Almaty passengers will be met by a representative with a nameplate. After escorting passengers to the hall, the dispatcher will help them to pass customs control at a separate desk, register for the flight, luggage and hand luggage, and help them to check their luggage. Passengers are then seated in the VIP-lounge, waiting for boarding.
If the customer makes an order at the bar of the VIP-lounge, the payment is made by the passenger himself in tenge or by credit card. Tea and coffee are included in the price of the service.
After the boarding is announced, VIP-lounge dispatcher accompanies the passengers through the gallery to the telescopic gangway for boarding on a priority basis (if the aircraft is parked at the sleeve). If the plane is parked remotely, passengers will be provided with a separate comfortable transport to the boarding ramp. Passengers who wish may order a separate bus for themselves at an additional cost.
If the passengers are accompanied by someone, they can go to the VIP-lounge only after paying in advance.
The list of services provided in the VIP-lounge for departure:
Departure: 102 USD per person (adults and children 3-12 years old unaccompanied).
*Accompanied children under 2 years old - no charge
**Accompanied children at age from 3 to 12 years - 50% discount
*** Persons with disabilities (all categories of disability on presentation of the original document confirming disability and issued by the authorized body).
Entrance to VIP-hall for persons meeting and accompanying passengers on VIP arrival/departure: 30 USD per person
Use of "Private room" in VIP-lounge for 1 hour: 97 USD.
You can discuss any questions you have with our manager directly on WhatsApp!
After selecting the date and entering the data, you will see the total amount of the order. When you click the "Buy Online" button, you will be redirected to a secure payment service page where you need to enter your bank card details to make a payment. Payment is possible using Visa, MasterCard and other electronic payment systems. According to the requirements of the legislation, the final payment amount will be made in the national currency of Kazakhstan - Tenge (TENGE - KZT). The conversion into Tenge is made at the official exchange rate of the National Bank of the Republic of Kazakhstan, on the day of payment. You can get acquainted with the exchange rate of the national currency of Kazakhstan, in relation to other currencies, on the page
After successful payment, an electronic receipt with information about the order and data on the payment made will be sent to the e-mail you specified. Also, during the session of your browser on the site, you will have access to download and print a voucher for the paid service. Save it. Information about the payment service and guarantees of the security of electronic payments can be found on this page