VIP-services at Almaty International Airport for departure

VIP-lounge is located in the airport building and has a separate entrance (to the right of the main entrance of the main terminal).

DEPARTURE PROCEDURE

Departing passengers must arrive at the airport no later than 1,5 hour before departure, as check-in closes 30-40 minutes before departure. Upon arrival at the airport at the checkpoint you must tell your name and flight number. At the entrance to the VIP lounge in Almaty passengers will be met by a representative with a nameplate. After escorting passengers to the hall, the dispatcher will help them to pass customs control at a separate desk, register for the flight, luggage and hand luggage, and help them to check their luggage. Passengers are then seated in the VIP-lounge, waiting for boarding.

If the customer makes an order at the bar of the VIP-lounge, the payment is made by the passenger himself in tenge or by credit card. Tea and coffee are included in the price of the service.

After the boarding is announced, VIP-lounge dispatcher accompanies the passengers through the gallery to the telescopic gangway for boarding on a priority basis (if the aircraft is parked at the sleeve). If the plane is parked remotely, passengers will be provided with a separate comfortable transport to the boarding ramp. Passengers who wish may order a separate bus for themselves at an additional cost.

If the passengers are accompanied by someone, they can go to the VIP-lounge only after paying in advance.

The list of services provided in the VIP-lounge for departure:

• Registration of passengers and their hand luggage;
• Baggage marking with individual VIP-ticket;
• Separate passport and customs control desk in VIP-lounge of departure;
• Assistance in processing necessary documents for passport and customs control;
• Information for the passengers of VIP-lounge on flights in Almaty airport;
• Accompanying passengers departing through the gallery to the telescopic bridge, delivery by a comfortable minibus for boarding on a priority basis;
• Comfortable waiting lounges;
• Provision of local telephony;
• Free provision of Internet and WI-FI;
• Providing illustrated magazines in Kazakh, Russian and English;
• Assistance in calling medical personnel, if necessary;
• Provision of a "Private Room" in the VIP room at the approved rate;

Departure: 102 USD per person (adults and children 3-12 years old unaccompanied). 
*Accompanied children under 2 years old - no charge
**Accompanied children at age from 3 to 12 years - 50% discount
*** Persons with disabilities (all categories of disability on presentation of the original document confirming disability and issued by the authorized body).

Entrance to VIP-hall for persons meeting and accompanying passengers on VIP arrival/departure: 30 USD per person

Use of "Private room" in VIP-lounge for 1 hour: 97 USD.