Cost Estimate and Online Booking
What's Included in the Price?
- Hotel pickup and drop-off; private transportation in a comfortable air-conditioned vehicle
- Services of a professional English-speaking guide
- Environmental fees
- A bottle of drinking water per person
Not Included:
- Lunch
- Accommodation in Shymkent before or after the tour
- Personal expenses of tour participants
- Any additional transfers
- Visa services and registration in Kazakhstan (if required)
- Additional services not specified in the itinerary
Booking Procedure
- Select the tour you want to book.
- On the tour page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
- To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
- After payment, save your voucher and the electronic receipt containing your order details and payment information.
Alternative booking options:
You can also book a tour by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).
Alternatively, you can call us at:
+7 (727) 326-96-16, +7 (702) 006-57-87, +7 (7172) 76-00-56
Essential items for your tour:
- Comfortable clothing (such as shorts, pants, leggings, a T-shirt, or a light long-sleeved sweater). In colder weather, wear an insulated jacket or down jacket (warmer than usual), a hat, scarf, and gloves.
- A cap or hat for sun protection.
- Comfortable closed-toe shoes with a sturdy sole and high lacing.
- Sunscreen and sunglasses.
- Trekking poles (optional).
- A personal first aid kit.
Tour Pricing Options
The prices for this tour are based on the Standard tariff, which includes reliable tourist transport in good condition, the services of an experienced guide and driver, and meals.
In addition to the Standard tariff, we offer the following options:
- Economy: We provide lower-class vehicles for transfers, and accommodations consist of more budget-friendly hotels and guesthouses. This option is ideal for tourists looking to minimize costs.
Note: Be cautious of companies that misrepresent their Economy tariff as Standard. These companies may offer lower-priced tours with poor service quality, such as outdated vehicles and inexperienced guides. They might also operate illegally and neglect essential safety standards.
- Comfort: This option features high-comfort vehicles in excellent condition, with the most experienced guides accompanying tourists. Tourists stay in high-class hotels.
- VIP: Luxury transport is provided, and guests stay in upscale hotels. Premium services are offered throughout the entire trip.
If you wish to adjust your tariff, please inform your manager before booking the tour.
For more information about our rates and transport options, refer to this section.
Purchase Instructions
- Choose your desired date and fill in all required information. The total order amount will be displayed based on your selections.
- Click the Buy Online button to be redirected to a secure payment page. Here, enter your bank card details to complete your payment.
We accept payments via Visa, MasterCard, and other electronic payment systems. The total amount will be charged in the national currency of Kazakhstan – tenge. The conversion to Kazakhstani tenge will occur at the official exchange rate set by the National Bank of Kazakhstan on the day of payment. You can view the current exchange rates for the Kazakhstani tenge against other currencies on this page.
- Once your payment is successful, an electronic receipt with your order details and payment information will be sent to the email address you provided. Additionally, you can download and print a voucher for the paid service during your browser session. Please ensure you save this voucher.
For details about the payment service and the security measures for electronic transactions, refer to this page.
Why Choose Us?
Highly Qualified Staff
We invest over 300 hours each year in training our staff and guides to ensure top-notch service.
Charity
Our company contributes up to 1% of your service cost to support charitable causes and create a positive impact.
Guarantee
We guarantee the quality of our services. If we do not meet your expectations, we will refund your money.
Experience
With over 26,000 satisfied guests from 67 countries and 10,000+ tours completed, our experience speaks for itself.
Cancellation Policy:
- If you cancel the tour less than 24 hours* before its start, 50% of the total cost will be retained.
- If you cancel less than 12 hours* before the tour or do not show up, 100% of the total cost will be retained.
*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.
During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly. If you have the contact information for your guide, driver, or other responsible parties (often listed in your voucher), we recommend reaching out to them directly as well.
