Domestic VIP/CIP lounge services at Almaty airport upon arrival

THE COST OF DOMESTIC VIP/CIP LOUNGE ACCESS AT THE ALMATY INTERNATIONAL AIRPORT:

ARRIVAL: 93 USD* per person (adults and children aged 13 and over).

Children under 2 years old can enter the VIP/CIP lounge for free.
Children from 2 to 12 years old receive a 50% discount on admission.
Persons with disabilities - 50% discount (for all categories of disability upon presentation of the original document confirming disability and issued by an authorized body).
Entrance to the VIP-lounge for persons meeting and seeing off passengers: 44 USD per person.

*Please note that our prices are listed in US dollars, but payment will be debited in the national currency of Kazakhstan (tenge) at the current exchange rate.

ARRIVAL PROCEDURE

• Arrived passengers are greeted by the VIP lounge staff with a sign with the name of the passenger or group leader, if there are several travelers arriving.
• If passengers leave the airplane by “sleeve”, the agent meets them at the exit. In case of remote parking, the passenger/group will be met at the airplane ramp and taken to the airport in a separate van.
• Guests must approach the VIP lounge dispatcher and identify themselves. If the arriving passengers have luggage, the VIP lounge employee will collect the luggage checks. Later the luggage will be delivered to the lounge and given to the passenger personally.
• At the entrance to the VIP-lounge, the lounge dispatcher will help the guests to pass through passport and customs control through a separate corridor in the common hall. If necessary, customs control representatives may ask passengers to put their hand luggage on a screening device. If there is even a small amount of foreign currency, passengers should fill out a declaration form.
• While guests are waiting for baggage claim, they can use the bar services in the VIP-lounge for an additional fee. Payment can be made in local currency by cash or credit card. Tea and coffee are included in the price of the service.
• If passengers are met by someone, they will wait for the guest at the exit of the VIP-lounge. Meeters can go to the VIP-lounge by paying in advance.

The full list of services for arriving passengers in the VIP lounge:

• Meeting and escort services: As soon as you disembark from the aircraft, an airport employee will be waiting for you at the jet bridge holding a sign bearing your name. If your aircraft is parked remotely, an employee will meet you at the airstairs and escort you to a comfortable minibus that will take you to the terminal, ensuring that you don't have to ride in a crowded shared bus.)
• Luggage delivery: An employee will receive your luggage and deliver it to the VIP lounge.
• Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
• Assistance with document preparation: An employee can provide assistance in preparing the necessary documents for passing through passport and customs control.
• Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
• Free local phone calls and Wi-Fi.
• Illustrated magazines in Kazakh, Russian, and English.

How do I find the VIP lounges?

VIP lounges for arriving and departing passengers are located to the left of the main entrance of the respective terminal (domestic or international flights) of the airport. For more detailed directions to the VIP lounges for domestic and international flights, please refer to the map below.