CIP Lounge at the Atyrau Airport

The full list of services for arriving passengers in the VIP lounge:

• Meeting and escort services: As soon as you disembark from the aircraft, an airport employee will be waiting for you at the jet bridge holding a sign bearing your name. If your aircraft is parked remotely, an employee will meet you at the airstairs and escort you to a comfortable minibus that will take you to the terminal, ensuring that you don't have to ride in a crowded shared bus.)
• Luggage delivery: An employee will receive your luggage and deliver it to the VIP lounge.
• Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
• Assistance with document preparation: An employee can assist in preparing the necessary documents for passing through passport and customs control.
• Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
• Free local phone calls and Wi-Fi.
• Illustrated magazines in Kazakh, Russian, and English.

The full list of services for departing passengers in the VIP lounge:

• Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
• Assistance with document preparation: An employee can assist in preparing the necessary documents for passing through passport and customs control.
• Accompaniment to the plane: When boarding is announced, an airport employee will be on hand to personally escort you to the jet bridge. If your aircraft is parked remotely, you will be taken to the airstair in a comfortable minibus on a priority basis.
• Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
• Free local phone calls and Wi-Fi.
• Illustrated magazines in Kazakh, Russian, and English.

The price does not include: 

• Admission of any persons accompanying or meeting the passengers
• Bar services, such as food and beverages
• Airport-hotel or hotel-airport transfer

Booking Procedure

• Select the service you want to book.
• On the service page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
• To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
• After payment, save your voucher and the electronic receipt containing your order details and payment information.

Alternative booking options:

You can also book a service by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).

Alternatively, you can call us at:

+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)

+7 (7172) 76-00-56 (Astana)

Cancellation Policy:

• If you cancel less than 24 hours* before the tour or do not show up, 100% of the total cost will be retained.

*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.

During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly.