International VIP/CIP Lounge at the Astana Airport (Arrival or Departure)

Astana Airport provides an exclusive VIP/CIP lounge to international passengers, offering a comfortable and luxurious experience.

  • Available year-round, daily
  •       International flights
  •   Booking guaranteed at least 12 hours prior to departure
  • VIP lounge stay limited to 3 hours
Highly qualified staff
We invest over 300 hours each year in training our staff and guides to ensure top-notch service.
Charity
Our company contributes up to 1% of your service cost to support charitable causes and create a positive impact.
Guarantee
We guarantee the quality of our services. If we do not meet your expectations, we will refund your money.
Experience
With over 26,000 satisfied guests from 67 countries and 10,000+ tours completed, our experience speaks for itself.

Cost Estimate and Online Booking

prices and reservations
tour information
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Cost per 1 person
for a group of 2 people:
$ 112
  • Tour Date:
  • Departure Time:
  • Adults:
Total:
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Key Details
Included Features
Booking Procedure
Purchase Instructions
Why Choose Us?
Cancellation Policy

Distance

International VIP/CIP Lounge at the Astana Airport
The service is available all year round, daily
Children under 4 can access the VIP lounge for free. Children aged 4 to 15 get a 50% discount
100% online booking and payment available
You may stay in the VIP lounge for up to 3 hours
Only for international/domestic flights departing from terminal T1/T2
You can book at least 12 hours before departure. If your desired date is unavailable, you can arrange and pay for the service through our manager on WhatsApp or Telegram.

What's included in the Price?

  • Meet-and-greet service for arriving passengers.
  • Assistance during boarding and passenger accompaniment.
  • Luggage delivery service.
  • Support with necessary documents for passport and customs control.
  • Access to the small VIP lounge at the check-in counter. It's an area with sofas, without additional amenities. For a more comfortable wait, passengers can use the general VIP lounge or visit the lounge bar for an additional fee.

Not Included:

  • Food and drinks (available only with a lounge bar reservation).
  • Lounge bar services (available for $42 USD, exclusively for passengers on international flights).
  • Admission for those meeting passengers.
  • Porter services.
  • Transfers from the hotel to the airport.
  • Vehicle access fees for transport or taxis directly to the VIP/CIP lounge entrance (charges vary; confirm costs when booking transport). Note: General airport parking allows access no closer than 100 meters to the entrance.

Booking Procedure

  • Select the service you want to book.
  • On the service page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
  • To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
  • After payment, save your voucher and the electronic receipt containing your order details and payment information.

Alternative booking options:

You can also book a service by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).

Alternatively, you can call us at:

+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)

+7 (7172) 76-00-56 (Astana)

Purchase Instructions

  • Choose your desired date and fill in all required information. The total order amount will be displayed based on your selections.
  • Click the Buy Online button to be redirected to a secure payment page. Here, enter your bank card details to complete your payment.

If your desired departure date is unavailable, it’s likely less than 12 hours are remaining before the flight. Booking requests must be made in advance to ensure availability. However, in such cases, you can still request the service through our manager by contacting us via WhatsApp or other available methods. The manager will process and confirm your request, after which you’ll receive a payment link to complete the booking online.

We accept payments via Visa, MasterCard, and other electronic payment systems. The total amount will be charged in the national currency of Kazakhstan – tenge. The conversion to Kazakhstani tenge will occur at the official exchange rate set by the National Bank of Kazakhstan on the day of payment. You can view the current exchange rates for the Kazakhstani tenge against other currencies on this page.

  • Once your payment is successful, an electronic receipt with your order details and payment information will be sent to the email address you provided. Additionally, you can download and print a voucher for the paid service during your browser session. Please ensure you save this voucher.

For details about the payment service and the security measures for electronic transactions, refer to this page.

Why Choose Us?

Highly Qualified Staff
We invest over 300 hours each year in training our staff to ensure top-notch service.

Charity
Our company contributes up to 1% of your service cost to support charitable causes and create a positive impact. 

Guarantee
We guarantee the quality of our services. If we do not meet your expectations, we will refund your money.

Experience
With over 26,000 satisfied guests from 67 countries and 10,000+ tours completed, our experience speaks for itself. 

Cancellation Policy:

  • If you cancel less than 12 hours* before the tour or do not show up, 100% of the total cost will be retained.

*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.

During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly. 

Tour Schedule

Service Details

VIP/CIP lounge for international passengers is intended for passengers departing from Kazakhstan or arriving from abroad.

THE COST OF INTERNATIONAL VIP/CIP LOUNGE ACCESS:

FOR ARRIVING AND DEPARTING PASSENGERS: 112 USD per person (adults and children aged 16 and over)

  • Children under 4 can access the VIP lounge for free. Children aged 4-15 receive a 50% discount.
  • Bar services are not included in the VIP/CIP room charges. Access to the bar will be charged separately at 42 USD per person (available only for departing international flights).

Bar services and discounted VIP/CIP room access for children are available only through our manager. Contact details are provided below.

HOW TO PURCHASE ACCESS TO THE VIP/CIP LOUNGE AT ASTANA AIRPORT ONLINE

  • Choose your preferred date on the calendar.
  • Enter the number of people and your personal information.
  • Click "Buy Online" and complete a 100% prepayment using Visa, MasterCard, or other electronic systems. Please note that our prices are listed in US dollars, but payment will be debited in the national currency of Kazakhstan (tenge) at the current exchange rate.
  • Save the voucher and electronic receipt for your records.

No refunds for cancellations made 12 hours or less before the booking or in case of no-show.

Bookings can be made at least 12 hours before departure. If your preferred date is unavailable on the calendar, contact us, and we’ll assist with your VIP/CIP lounge reservation.

HOW TO CONTACT US

Note for Passengers:
At Astana Airport, vehicles stop 80-100 meters from the VIP/CIP lounge entrance. To stop within 20 meters, you must pay a terminal entry fee. Check with your transfer provider for costs and payment.
Copy
Service Details

VIP/CIP lounge for international passengers is intended for passengers departing from Kazakhstan or arriving from abroad.

THE COST OF INTERNATIONAL VIP/CIP LOUNGE ACCESS:

FOR ARRIVING AND DEPARTING PASSENGERS: 112 USD per person (adults and children aged 16 and over)

  • Children under 4 can access the VIP lounge for free. Children aged 4-15 receive a 50% discount.
  • Bar services are not included in the VIP/CIP room charges. Access to the bar will be charged separately at 42 USD per person (available only for departing international flights).

Bar services and discounted VIP/CIP room access for children are available only through our manager. Contact details are provided below.

HOW TO PURCHASE ACCESS TO THE VIP/CIP LOUNGE AT ASTANA AIRPORT ONLINE

  • Choose your preferred date on the calendar.
  • Enter the number of people and your personal information.
  • Click "Buy Online" and complete a 100% prepayment using Visa, MasterCard, or other electronic systems. Please note that our prices are listed in US dollars, but payment will be debited in the national currency of Kazakhstan (tenge) at the current exchange rate.
  • Save the voucher and electronic receipt for your records.

No refunds for cancellations made 12 hours or less before the booking or in case of no-show.

Bookings can be made at least 12 hours before departure. If your preferred date is unavailable on the calendar, contact us, and we’ll assist with your VIP/CIP lounge reservation.

HOW TO CONTACT US

Note for Passengers:
At Astana Airport, vehicles stop 80-100 meters from the VIP/CIP lounge entrance. To stop within 20 meters, you must pay a terminal entry fee. Check with your transfer provider for costs and payment.
Provided Services
VIP/CIP Lounge Location
Provided Services

The full list of services for arriving passengers in the VIP lounge:

  • Meeting and escort services: As soon as you disembark from the aircraft, an airport employee will be waiting for you at the jet bridge holding a sign bearing your name. If your aircraft is parked remotely, an employee will meet you at the airstairs and escort you to a comfortable minibus that will take you to the terminal, ensuring that you don't have to ride in a crowded shared bus.)
  • Luggage delivery: An employee will receive your luggage and deliver it to the VIP lounge.
  • Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
  • Assistance with document preparation: An employee can provide assistance in preparing the necessary documents for passing through passport and customs control.
  • Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
  • Free local phone calls and Wi-Fi.
  • Illustrated magazines in Kazakh, Russian, and English.
     

The full list of services for departing passengers in the VIP lounge:

  • Porter services: An airport employee will meet you at the entrance to the airport and take your luggage to the VIP lounge or to the check-in counter if check-in for your flight has already begun.
  • Individual VIP tag: Your luggage will be marked with an individual VIP tag.
  • Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
  • Assistance with document preparation: An employee can provide assistance in preparing the necessary documents for passing through passport and customs control.
  • Accompaniment to the plane: When boarding is announced, an airport employee will be on hand to personally escort you to the jet bridge. If your aircraft is parked remotely, you will be taken to the airstair in a comfortable minibus on a priority basis.
  • Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
  • Free local phone calls and Wi-Fi.
  • Illustrated magazines in Kazakh, Russian, and English.
VIP/CIP Lounge LocationVIP/CIP Lounge Location
How do I find the VIP/CIP lounge?

The VIP/CIP lounge for passengers on international flights is located on the ground floor of Terminal 1. It is located in the left wing of the terminal and has a separate entrance.

Have questions?

Chat directly with our manager on WhatsApp!

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Акерке
03 september 2024, 01:58

2

22/07/2024 вылетала по маршруту Астана-Алматы (авиакомпания SCAT, рейс DV 734 в 20:10). Когда началось время посадки, никакие сотрудники не проводили и не уведомили, хотя когда проходила регистрацию специально попросила меня проводить на посадку раньше остальных.
На мой вопрос «началась ли посадка, проводит ли кто-то», мне ответили «сами пройдите и найдете».
Данная ситуация оставила очень неприятный осадок, так как проходишь через CIP именно ради сервиса. Прошу вас разобраться с данной ситуацией, так как такое происходит не в первый раз.

Администратор

Акерке, добрый день! Благодарим Вас за обратную связь! Да к сожалению у клиентов случается нарекания на работу персонала ВИП и СИП залов аэропорта г. Астана. В случае бронирования через наш сервис, мы обязательно реагируем на каждую просьбу или жалобу гостей и как итог добились подробных разбирательств по некоторым инцидентам, а также в последующем более чуткого отношения к нашим клиентам и рабочим процедурам. По Вашему отзыву, так как Вы осуществляли бронирование самостоятельно и у нас нет точной даты и данных по текущему инциденту, мы к сожалению не можем и не имеем основания на составление мотивированной жалобы в администрацию аэропорта.

Аида
25 march 2024, 13:36

Добрый день. Входят ли в стоимость в VIP зал еда и напитки?

Администратор

Аида, благодарим Вас за вопрос! К сожалению в базовую стоимость не входят еда и напитки. Но Вы можете опционально (за доплату) забронировать услуги отдельно лаундж-бара, где Вам предложат закуски и напитки, а также Вы сможете дождаться рейса в более комфортной обстановке (услуга доступна только для пассажиров, вылетающих международными рейсами). Стоимость доплаты указана в основном "Описании услуги". Также в разделе "Перечень услуг" Вы увидите все сервисы включенные в базовую стоимость для вылета и прилета через ВИП-зал в международном терминале.

Андрей
28 september 2023, 18:42

1

Не могу добиться ответа, какие напитки и еду можно получить в зале

Администратор

Андрей здравствуйте! Благодарим Вас за сообщение! Скажите пожалуйста, когда и кому Вы адресовали свой вопрос? Мы не видим запросов от Вас не по одному из существующих средств связи. По набору и составу напитков и закусок зал нас также не оповещает. Как мы понимаем это связано прежде всего с тем, что они часто меняют свой ассортимент и соответственно не гарантируют тот ли иной состав закусок и напитков на продолжительный срок.

    Thank you for the request!

    Request for:

    After submitting the request, our manager will contact you to clarify the details of the order

    After selecting the date and entering the data, you will see the total amount of the order. When you click the "Buy Online" button, you will be redirected to a secure payment service page where you need to enter your bank card details to make a payment. Payment is possible using Visa, MasterCard and other electronic payment systems. According to the requirements of the legislation, the final payment amount will be made in the national currency of Kazakhstan - Tenge (TENGE - KZT). The conversion into Tenge is made at the official exchange rate of the National Bank of the Republic of Kazakhstan, on the day of payment. You can get acquainted with the exchange rate of the national currency of Kazakhstan, in relation to other currencies, on the page

    After successful payment, an electronic receipt with information about the order and data on the payment made will be sent to the e-mail you specified. Also, during the session of your browser on the site, you will have access to download and print a voucher for the paid service. Save it. Information about the payment service and guarantees of the security of electronic payments can be found on this page