Domestic VIP/CIP Lounge at the Astana Airport – Arrival

What's included in the Price?

• Meeting and escort services: As soon as you disembark from the aircraft, an airport employee will be waiting for you at the jet bridge holding a sign bearing your name. If your aircraft is parked remotely, an employee will meet you at the airstairs and escort you to a comfortable minibus that will take you to the terminal, ensuring that you don't have to ride in a crowded shared bus.)
• Luggage delivery: An employee will receive your luggage and deliver it to the VIP lounge.
• Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
• Assistance with document preparation: An employee can provide assistance in preparing the necessary documents for passing through passport and customs control.
• Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
• Free local phone calls and Wi-Fi.
• Illustrated magazines in Kazakh, Russian, and English.

Not Included:

• Food and drinks (available only with a bar reservation).
• Admission for those meeting passengers.
• Transfers from the airport to the hotel.
• Vehicle access fees for transport or taxis directly to the VIP/CIP lounge entrance (charges vary; confirm costs when booking transport). Note: General airport parking allows access no closer than 100 meters to the entrance.

Booking Procedure

• Select the service you want to book.
• On the service page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
• To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
• After payment, save your voucher and the electronic receipt containing your order details and payment information.

Alternative booking options:

You can also book a service by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).

Alternatively, you can call us at:

+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)

+7 (7172) 76-00-56 (Astana)

How do I find the VIP lounge?

VIP/CIP lounge for passengers of domestic flights is located on the first floor of Terminal 2. The entrance is to the right of the main entrance.

Cancellation Policy:

• If you cancel less than 12 hours* before the tour or do not show up, 100% of the total cost will be retained.

*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.

During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly.