Cost Estimate and Online Booking
The full list of services for departing passengers in the VIP lounge:
- Porter services: An airport employee will meet you at the entrance to the airport and take your luggage to the VIP lounge or to the check-in counter if check-in for your flight has already begun.
- Individual VIP tag: Your luggage will be marked with an individual VIP tag.
- Separate check-in counter: You will have access to a separate check-in counter for your flight, as well as passport and customs control, without waiting in lines.
- Assistance with document preparation: An employee can assist in preparing the necessary documents for passing through passport and customs control.
- Accompaniment to the plane: When boarding is announced, an airport employee will be on hand to personally escort you to the jet bridge. If your aircraft is parked remotely, you will be taken to the airstair in a comfortable minibus on a priority basis.
- Comfortable seating: Instead of hard seats, the VIP lounge offers comfortable armchairs and sofas for your relaxation.
- Free local phone calls and Wi-Fi.
- Illustrated magazines in Kazakh, Russian, and English.
- Private room access for an additional fee:
3 hours – 350 USD
additional hour – 105 USD
up to 8 hours – 606 USD
Not Included:
- Admission for those accompanying passengers
- Food and beverages
- Transfer from the hotel to the airport
Booking Procedure
- Select the service you want to book.
- On the service page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
- To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
- After payment, save your voucher and the electronic receipt containing your order details and payment information.
Alternative booking options:
You can also book a service by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).
Alternatively, you can call us at:
+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)
+7 (7172) 76-00-56 (Astana)
Purchase Instructions
- Choose your desired date and fill in all required information. The total order amount will be displayed based on your selections.
- Click the Buy Online button to be redirected to a secure payment page. Here, enter your bank card details to complete your payment.
We accept payments via Visa, MasterCard, and other electronic payment systems. The total amount will be charged in the national currency of Kazakhstan – tenge. The conversion to Kazakhstani tenge will occur at the official exchange rate set by the National Bank of Kazakhstan on the day of payment. You can view the current exchange rates for the Kazakhstani tenge against other currencies on this page.
- Once your payment is successful, an electronic receipt with your order details and payment information will be sent to the email address you provided. Additionally, you can download and print a voucher for the paid service during your browser session. Please ensure you save this voucher.
For details about the payment service and the security measures for electronic transactions, refer to this page.
How do I find the VIP lounge?
The VIP lounge for departing passengers is located to the left of the main entrance of the main terminal and has a separate entrance. A more detailed diagram of how to get to the VIP lounges of the terminal for domestic and international flights is presented on the map below.
Cancellation Policy:
- If you cancel less than 24 hours* before the tour or do not show up, 100% of the total cost will be retained.
*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.
During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly.
