Cost Estimate and Online Booking
What's included in the Price?
- Meet-and-greet service for arriving passengers.
- Assistance during boarding and passenger accompaniment.
- Luggage delivery service.
- Support with necessary documents for passport and customs control.
- Access to the small VIP lounge at the check-in counter. It's an area with sofas, without additional amenities. For a more comfortable wait, passengers can use the general VIP lounge or visit the lounge bar for an additional fee.
Not Included:
- Food and drinks (available only with a lounge bar reservation).
- Lounge bar services (available for $42 USD, exclusively for passengers on international flights).
- Admission for those meeting passengers.
- Porter services.
- Transfers from the hotel to the airport.
- Vehicle access fees for transport or taxis directly to the VIP/CIP lounge entrance (charges vary; confirm costs when booking transport). Note: General airport parking allows access no closer than 100 meters to the entrance.
Booking Procedure
- Select the service you want to book.
- On the service page, use the calendar to choose your desired date and the number of participants. Fill in your personal information and click the Buy Online button.
- To secure your booking, you need to pay the full cost of the tour. For details on the online payment process, refer to the Purchase Instructions tab.
- After payment, save your voucher and the electronic receipt containing your order details and payment information.
Alternative booking options:
You can also book a service by contacting our managers and paying in cash or via bank transfer. To reach our managers, click the round button in the lower right corner of the screen or message us on WhatsApp at +7 (700) 348-00-00 (responses available in English).
Alternatively, you can call us at:
+7 (727) 326-96-16, +7 (702) 006-57-87 (Almaty)
+7 (7172) 76-00-56 (Astana)
Purchase Instructions
- Choose your desired date and fill in all required information. The total order amount will be displayed based on your selections.
- Click the Buy Online button to be redirected to a secure payment page. Here, enter your bank card details to complete your payment.
If your desired departure date is unavailable, it’s likely less than 12 hours are remaining before the flight. Booking requests must be made in advance to ensure availability. However, in such cases, you can still request the service through our manager by contacting us via WhatsApp or other available methods. The manager will process and confirm your request, after which you’ll receive a payment link to complete the booking online.
We accept payments via Visa, MasterCard, and other electronic payment systems. The total amount will be charged in the national currency of Kazakhstan – tenge. The conversion to Kazakhstani tenge will occur at the official exchange rate set by the National Bank of Kazakhstan on the day of payment. You can view the current exchange rates for the Kazakhstani tenge against other currencies on this page.
- Once your payment is successful, an electronic receipt with your order details and payment information will be sent to the email address you provided. Additionally, you can download and print a voucher for the paid service during your browser session. Please ensure you save this voucher.
For details about the payment service and the security measures for electronic transactions, refer to this page.
How do I find the VIP/CIP lounge?
The VIP/CIP lounge for passengers on international flights is located on the ground floor of Terminal 1. It is located in the left wing of the terminal and has a separate entrance.
Cancellation Policy:
- If you cancel less than 12 hours* before the tour or do not show up, 100% of the total cost will be retained.
*Please note that if a cancellation notice is received outside of our working hours (evening, night, or weekends) and our managers have not confirmed receipt of your cancellation or change request in writing, the company reserves the right to consider the request when business hours resume. Therefore, we encourage you to notify us of any changes or cancellations as early as possible.
During non-working hours, you can try to reach us through our duty phone, corporate email, or corporate messengers. Duty managers monitor these channels and can respond promptly.
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